Xbox VideoGames
How to trade your Xbox video game code?
To trade your Xbox video game code is very simple. In this article we show you how to do it directly from your console and what to do if some problem appears during the process. Also you will find solutions to the most common mistakes.
Steps to exchange your code
From your Xbox console
- Turn your console on and get to the main menu.
- Enter Microsoft Store.
- Select the "Reg code" option.
- Copy the code you received by email and stick it to the indicated field.
- Confirm an exchange to get the game added to your library.
If the code is valid, you can download the game immediately from your console.
▪ Possible problems with changing your code
1. Invalid code
That message may be due to a system error or a problem with Xbox servers.
👉 solution:
Check first the status of service here:
https://support.xbox.com/es-CO/xbox-live-status
If there are interruptions, wait for Xbox to re-establish service and try again.
2. You have an outstanding debt to your account
If your Microsoft or Xbox account has negative balance, you will be unable to exchange any code, including that of video games.
👉 solution:
Cancels his debt from your account and then tries to redeem.
3. The code doesn't belong to your account region.
The Xbox playcode should coincide with the region set up in your Microsoft account.
👉 solution:
At "Your information" check that your profile region matches that of your code.
Can you see him here: https://account.microsoft.com/profile
If the region doesn't match that of the code, you have to put your account to the right country. (No need to use VPN.)
4. Do you know if the code was applied?
The page or console sometimes doesn't show the confirmation but the code is credited as well.
👉 solution:
Check your purchase history here:
https://account.microsoft.com/billing/orders
That's where you can see if the game's been activated into your account.
) General solutions
Check the status of Xbox servers
Many temporary mistakes are caused by fall from service.
https://support.xbox.com/es-CO/xbox-live-status
Check your purchase and transaction history
To confirm if the code was already applied:
https://account.microsoft.com/billing/orders
Make sure your account doesn't have outstanding debts
If there's an outstanding balance to pay, you can't exchange any code.
Check that your account region's right
You can check from your profile:
https://account.microsoft.com/profile
First contact Xbox's official support
Keep chat catches, case number and vouchers.
Then send them to our backup chat (bottom right) to help you check your transaction.
Still have problems?
Can you contact us? support equipment by WhatsApp and attached the capture of the error message and chat with Xbox. Our team will help you figure it out as soon as possible.
