Win Sport
How to trade your Win Sports gift card?
Redeem your gift card from Win Sports / Win Sport + That's very simple. In this article we explain to you step by step how to do and what to do if some error appears during the process.
Steps to trade your card
Enter the official site of Win Sports
Click "login" or "To sign me up." if you haven't noticed.
Once inside, go to your Profile and get into the Section of Subscription / Payments.
Select the option "Enter gift card" or Redeem gift code (depending on available menu).
Copy the code received by email and stick it to the appropriate field.
Click "Confirm" or "Chilling".
Possible problems with changing your card
1. The code doesn't work or appears as invalid
That message may be due to several reasons:
Code entered into the wrong section.
Regional error: this can occur if the code was issued for Colombia and the exchange is intended from another country.
Flawed or unrecognised code by system.
👉 solution:
Be sure to be in the "Subscription Section" or "Gift card" and not discount coupons.
If you are outside Colombia, try using a VPN in the region of Colombia.
If the error persists, contact Win Sport's support by writing them to soporte@winplay.co To confirm code status.
2. Subscription time does not appear after an exchange
In some cases, the balance was credited but was not shown at once to the account.
👉 solution:
Just sign up and get back in.
Check the "My Subscription" Section to check the status.
If she doesn't appear, contact Snaau support chat (bottom right) to validate
3. The code has been used
If this message appears, the system may have processed the code earlier without showing confirmation.
👉 solution:
Check if your account shows the recent activation.
If you do not appear, contact Win Sports + or write an email to soporte@winplay.co to validate code use.
4. Unactivated account or subscribing completed
If the acquired subscription already consumed all credits, the account may appear as "inactive."
👉 solution:
To reactivate it, you have to enter a new gift code.
If you think that's a mistake, contact us.
) General solutions
If the error relates to the code, you can consult with Win Sport's support to confirm its status.
If the balance does not appear, no services are activated or require additional help, write to us at the Snaau support centre. Our computer can check if the code's replacement or return is appropriate.
Still have problems?
Can you contact us? support equipment by WhatsApp and send copies of the error and account status and any message received. We'll help you figure that out as soon as we can.
