VideoGames

How to trade your video game gift card?

Your Snaau video game gift cards can be exchanged at Steam or Microsoft Store, depending on how much code you get by email.
In this article we explain how and what to do if some error appears during the process.

🎮 Option 1: Rewrite your Steam code

Steps to trade your card

  1. Enter the official site of Steam

  2. Click "login" or "Join Steam" (if you haven't noticed).

  3. Go to your account menu and select: "To trade a Steam Wallet code"
    or enters directly here

  4. Copy the code you received by email and stick it to the appropriate field.

  5. Click "Continue" to confirm the exchange.

The balance will be automatically credited to your Steam Wallet.

💻 Option 2: Redeem your Windows / Microsoft Store code

Steps to trade your card

  1. Enter https://account.microsoft.com/billing/redeem

  2. Please login with your Microsoft account (the same as you use in Windows, Xbox or Microsoft Store).

  3. Copy the code received by email and stick it to the "Rewrite a code" field.

  4. Click "Next" and confirm the activation.

Once exchanged, the balance or license will be automatically applied to your account and you will be able to download or use content from Microsoft Store, both in Windows and Xbox console.

Possible problems with changing your card

1. Invalid code

That message may appear for several reasons:

  • Code incorrectly entered.

  • Temporary error at Steam or Microsoft.

  • A damaged or unrecognised code.

👉 solution:

  • Copy / paste code directly from email.

  • Try again a few minutes later.

  • If the error persists, contact first the support of Steam or Microsoftas appropriate.

2. The code has been used

That may have happened if the system previously processed the code without showing confirmation.

👉 solution:

  • Check your balance Steam Wallet Or you Microsoft Store.

  • If the balance isn't there, ask the official support to check the code.

3. The balance does not appear after an exchange

The system may sometimes take a while to update your account.

👉 solution:

  • Just shut up and get back in.

  • Check his transaction history.

  • If she doesn't show up, write us to help you.

) General solutions

  • If the error relates to the code, first contact the official support (Steam or Microsoft).

  • If the balance does not appear, no services are activated or require additional help, write to us at the Snaau support centre. Our computer can check if the code's replacement or return is appropriate.

Still have problems?

Can you contact us? support equipment by WhatsApp and send copies of the error and account status and any message received. We'll help you figure that out as soon as we can.