Terms and conditions
Last Updated: September 2025
Welcome to Snaau!
These are the conditions for:
The following terms and conditions apply to the use of our website and to the purchase of products available. By using the website and buying products available on it, you agree to be bound by these conditions as well as by any policy or legal notice published by Snaau on the website. Please check our policies.
Under these terms and conditions, the words "website" referred to Snaau's website, "we," "us," "our" and "Snaau" referred to Snaau, and "user," "client" and "you," referred to you, Snaau's user and client.
ALSO WEB DIRECTORIES.
1. FUNCTION AND IMPLEMENTATION OF THE CONDITIONS
By using and registering with our website and buying products available on the website, you declare and guarantee that you have a full right, power and authority to subscribe to these terms and fully fulfill all your obligations under them. It also declares and guarantees that it is not subject to any statutory disability or contractual restriction that prevents it from accepting these conditions.
The user declares and guarantees that his or her use of this website does not infringe any applicable law or regulations. Snaau may at his or her full discretion refuse to offer his or her website and products to any user and to modify his or her criteria for eligibility at any time. That provision was void where it was prohibited by law and the right to have access to the service and website was revoked in those jurisdictions.
We reserve the right to change these conditions in the future at our complete discretion. You will have to accept the potential future version of the conditions for any future order you place. Nevertheless, future amendments will of course have no impact on orders or contracts already concluded.
2. COMMUNICATIONS and NOTIFICATIONS
When you sign up for and sign up to our newsletter or provide your email address on any of the forms authorized, the user expressly accepts and permits electronic communications from Snaau. Those communications may include messages related to account management, orders and transaction notifications, security updates as well as promotional, advertising or marketing content related to products and services offered by Snaau and his commercial partners.
The user understands and accepts that these communications are part of the normal operation of the service and of the commercial relationship with Snaau. At any time, however, she may choose to stop receiving promotional or advertising communications. To this end, the user may make use of the "Unwrite" option included in each email sent, modify the notification preferences for your user account settings, or send an express request through Snaau's official contact channels.
The desuscription of marketing communications will not affect the sending of strictly necessary e-mails for service delivery, such as purchase confirmations, order updates, policy changes or security notifications. Thus, Snaau guarantees the user's right to control his or her communications while ensuring that his or her contractual and service obligations are met.
3. REGISTRATION AND ASSISTANCE
To have access to and order from Snaau's services, users will have to register and create a personal account. The registration process requires users to provide a valid email address, create a secure password and confirm their email address through the mechanisms established on the platform. Alternatively, Snaau offers the opportunity to register or login using popular social networks accounts such as Facebook, Instagram or Twitter, as long as permission for authentication is authorized.
Once the account has been established, users are responsible for maintaining the confidentiality of their access credentials and all activities undertaken from their account. That's why we recommend the creation and regular updating of robust and unique passwords. Also, users will be able to increase account security by activating a second authentication factor, whether by linking their mobile phone number to a text message with a verification code or using a supported authentication application.
The user undertakes to provide true, complete and up-to-date information during the registration process and to keep it up to date with his or her profile, recognizing that any inaccuracy in information could affect service delivery, including sending acquired product codes.
Snaau will not be liable for unauthorized access to user accounts as a result of a negligent management of credentials by the incumbent. If an abuse, loss or theft of credentials is detected, the user shall notify Snaau immediately to take appropriate security measures.
The users can remove their account at any time by means of an option available in the profile setting or by applying through official care channels. Once the account has been deleted, Snaau will withdraw personal information from the user, with the exception of information that should be preserved for the performance of statutory, contractual or audit obligations. The disposal of the account entails a final loss of access to the digital library and to any acquired code associated with it, with no place for reimbursement.
4. _
The purchases made on the Snaau website are for digital products that are delivered as single-use code and have to be activated by the user as required by the instructions and conditions of the related platform or service. Before making any purchase, the user is responsible for carefully monitoring the product's availability label to make sure that it can be used in his or her region. The availability labels are clearly stated and are classified as: GLOBAL (valid from anywhere), EUROPE (Europe), NA (North America), RU / CIS (Russia / CIS), LATOM (Latin America) and ASIA (Asia). Snaau does not hold itself responsible for the impossibility of activating a product as a result of buying a code that isn't compatible with the user's location.
Once the purchase process has been completed and the order confirmed, the product code will be sent automatically to the email address registered with the user's account and will at the same time be enabled into the available digital library within its profile on the website, from where you can access and manage your acquired products. Users will also have an option to buy a product's reservation to make sure they get the code on the same day as their official launch, in which case the access will be enabled at the date of their release.
If activation errors or technical difficulties occur at the time of activating a code, the user should first consult the product's activation guide. If the problem persists, the user will have to contact his or her Snaau support equipment and create a ticket through his or her care system to report his or her case, providing all information necessary for the analysis and resolution of the inconvenience. Please check our Reimbursement Policy.
5. PAYMENTS
To complete purchases made on the Snaau website, users will have to pay accordingly through the payment methods authorized on the platform. When ordering, the user undertakes to provide true, complete and valid information to ensure that the transaction can be processed correctly and securely. All payments shall be made in the currency and under the conditions indicated in the purchase process.
The payment methods available at Snaau are as follows:
·Credit cards
·PSE
·Bank transfer (Bancholombia)
·Nequi
·DaviPlata
Credit card and PSE payments are processed through outside payment service providers, certificates and insurance, who are responsible for validating and confirming the transaction. Thus, Snaau does not directly store sensitive information about cards and bank credentials and only receives confirmation of payment to conduct with the delivery of the product.
In the case of methods such as bank transfers to Bancholombia accounts as well as payments through Nequi or DaviPlata, operations are performed directly to Snaau's official accounts at these entities, with the responsibility of the user to make sure that target data coincide with information published on the website.
The user recognizes and agrees that the payment obligation will be met once the transaction has been successfully confirmed, whether by the appropriate payment processor or by the recipient entity. If payment is rejected, unapproved or inconstricted, the order will be unprocessed and the user will have to check information provided or contact his financial institution.
Snaau will be able to put in place additional monitoring mechanisms to prevent fraud and reserves the right to update or amend the payment methods available at any time, and this will be reported to the website in a timely manner.
6. LIMITATION OF RESPONSIBILITY
Snaau acts as a digital distribution platform of software and products in the format of official code and gift cards, legitimately acquired through alliances with authorized third parties. To this end, the user recognizes and accepts that Snaau is not the creator, developer or owner of products acquired through the website and that his liability is limited exclusively to the proper delivery of the acquired code from the user's account library and registered email as long as the transaction has been confirmed as success.
Snaau will not be liable for the inability to activate or use a product because the user has acquired a code incompatible with his or her region, with the sole responsibility of the user to check first the product's geographical availability label prior to purchase. Similarly, Snaau takes no liability for faults, interruptions, activation errors or malfunctioning attributable to the third party platform or service where the code should be redeemed, including but without limited to Microsoft, Xbox, PlayStation or other providers as these situations are beyond its control.
The user understands and accepts that the website can experience interruptions, technical constraints, operating errors or temporary suspensions from scheduled maintenance, connectivity malfunctions, computer attacks, fortuitous or force majeure cases, and thus Snaau does not guarantee the continuous and continuous availability of the platform and will not be liable for direct, indirect, incidental, consequential, special or punitive damage arising from the use or impossibility of using the website.
Also, Snaau will not be liable for loss of access to the digital library or products acquired if the user voluntarily removes his or her account or for unauthorized access caused by a negligent management of the user's access credentials. The activation of additional security measures, such as the second authentication factor, is the responsibility of the user and the lack of use of these measures prevents Snaau from any liability for undue access.
For payments, Snaau will not be liable for misconduct, rejection, validation errors, delays in confirmation or any other impact from payment service providers or financial and banking institutions involved in the transaction. The performance of the payment obligation shall be established only at a time when the outside processor or recipient entity confirms the operation as success.
Under no circumstances will Snaau's total liability for any claim related to the use of the website or products acquired exceed the value effectively paid by the user for the product concerned. That limitation will apply even if Snaau is warned about the possibility of damage and extends to any form of contractual, non-contractual, objective or other actions.
The user recognizes and accepts that the use of the website and the purchase of products are undertaken at his or her own risk and criterion and that by accepting these terms and conditions, his or her directors, employees, contractors and allies are exempt from any liability other than that expressly established by this clause.
7. AUTOR's RIGHTS
The Snaau website and its contents, including text, logos, brands, graphics, images, designs, code, databases and information organisation and presentation, are an intellectual property of Snaau or his commercial partners and are protected by applicable copyright and industrial property laws. Access to the website does not give the user any right of ownership of these contents and their reproduction, modification, distribution, publication, commercial or production of derived works without an explicit and written authorisation from Snaau or its related holders are strictly prohibited.
The products offered through the website, such as digital code and gift cards, are distributed under official licenses and in accordance with agreements with vendors and developers, while maintaining their ownership of all related intellectual property rights. The user recognizes that the purchase of a code does not confer his or her ownership of his or her software or product but only a license to use according to the terms of his or her supplier. Snaau respects the rights of third parties and expects the same from its users and reserves the right to take the necessary legal actions with respect to any infringement.
8. ACCOUNTS ON AUTOR's RIGHTS
Snaau will respond to all inquiries, complaints and claims about alleged violations or violations of the provisions of Colombian and international laws and regulations concerning copyright and intellectual property. Snaau respects third party's intellectual property and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, send your request using our contact information with the following information:
·Identification of an intellectual property right allegedly breached. All relevant registration numbers or a declaration concerning the title of the work shall be included.
·A statement that specifically identifies the location of the offending material with sufficient details so that Snaau can find it on his website.
·Your name, address, phone number and email address.
·A statement from his that he has a good faith belief that the use of purportedly infringing material is not authorized by his rights owner or his agents or by law.
·A statement of his, under an imprisonment of perjury, that the information contained in his notice is exact and that you are the copyright owner or authorized to act on his behalf.
·an electronic or physical signature of the copyright holder or person authorized to act on behalf of the copyright holder.
9. FURTHER ACTIVITIES
The following activities are prohibited:
·Access, control, reproduce, distribute, transmit, display, sell, issue licenses, copies or otherwise exploit any content of the website, including but without limited to the use of any robot, spider, scraper or other automated means or any manual process for anything that does not agree with these conditions.
·To conduct anything that imposes or can place an unreasonable or disproportionate burden on our infrastructure at our discretion.
·To place profound links to any part of our website for anything without our written permission.
·"Filling," "reflecting" or otherwise inserting any part of the website into any other website or service without our prior written permission.
·To try to modify, translate, adapt, edit, decompand, decompate or apply reverse engineering to any software used by Snaau.
·Avoid, deactivate or otherwise interfere with functions related to website security or functions that prevent or restrict the use or copies of any content.
10. EXCLUSION OF GOODS
Due to the nature of the Internet, Snaau provides and keeps the website "as," "as available" and does not promise that the use of the website will be continuous or completely bug free. We will have no responsibility to you if we cannot provide the website or keep it online for any reason beyond our will.
Our website can contain from time to time links to other websites that aren't under our control and are not held by us. These links are provided only for your comfort and we are not responsible for the content of these sites.
Except as referred to above, we cannot offer other guarantees, conditions or other terms, expressed or implicit, legal or otherwise, and all these terms are excluded to the maximum extent permitted by law.
You will be responsible for any non-compliance with these conditions by your and, if you use The website He shall be liable and shall reimburse Snaau for any loss or damage caused as a result.
Snaau shall have no liability for any amount for non-compliance with any of the obligations set out here if that non-compliance is due to the emergence of any unforeseen outside its reasonable monitoring, including, inter alia, Internet cuts, communications cuts, fires, floods, wars or force majeure.
These conditions do not affect their legal rights as consumers.
Subject to the above, to the maximum extent permitted by law, Snaau excludes liability for any loss or damage of any kind that may arise, including, without limitation, any direct, indirect or consistent loss, whether or not it arises from any problems that notify Snaau as if and Snaau shall have no liability to pay any compensation money, including without limitation any liability with respect to:
·Any incorrect or inaccurate information on the website.
·The violation by any person of any intellectual property rights of third parties caused by their use of the website or of any product acquired through and website.
·Any loss or damage as a result of its use or its inability to use the website or as a result of an unauthorized access or an alteration of its transmission or data under circumstances beyond our control.
·Any loss of benefits, unnecessary spending, corruption or data destruction or any other loss that doesn't directly result from something we have been wrong with.
·Any quantity or type of loss or damage due to virus or other malicious software that can infect a user's computer equipment, software, data or other goods caused by people who have access to or use contents of the website or transmissions through emails or attachments received from Snaau.
·All statements, guarantees, terms and other terms that otherwise would have effect.
11. THIRD
When using the website and services, you may find links to third party websites or you may interacted with third party websites. Those third parties can charge a fee for using some contents or services provided on their websites or through them. Thus, before performing any transaction with a third party, it should conduct such investigations as it considers necessary or appropriate to determine whether to conduct an office. If Snaau provides details of prices or charges for such third party contents or services, this information shall be provided only for your comfort and information purposes. Any interaction with third party sites and applications is at their own risk. You expressly recognize and accept that Snaau is by no means responsible for these third party pages.
12. INDEMNIZATION
You agree to defend and compensate Snaau and any of his directors, employees and agents with respect to any claim, cause of action, demand, recovery, loss, damage, fine, penalty or other costs or expenses of any kind or nature, including, inter alia, reasonable lawyers and accounting fees, as a result of:
·Failure to comply with this agreement or with the documents referred to therein.
·Your violation of any law or rights of a third party.
·Your purchase of products.
13. CHANGES AND RESCISION
We can modify the website and these conditions at any time, at our complete discretion and without notice. You are responsible for keeping information about these terms. His continued use of his website constitutes his acceptance of any changes to these terms and any changes will replace all earlier versions of his terms. Unless otherwise specified in this document, all changes to these terms apply to all users come into force. Furthermore, we can terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.
14. PERSONAL DATA
Any personal information you send about using the website and buying our products will be used in accordance with our privacy policy. Check our privacy policy.
15. INTEGRATION CLAUSE
That agreement, together with privacy policy, cookies policy, refund policy and any other legal notice published by Snaau, will be the complete agreement between you and Snaau and will govern your use of the website and purchase our products.
16. CONFLICT RESOLUTION
Any dispute, conflict or claim that arises as a result of the interpretation, application, enforcement or termination of these Terms and Conditions, or that relates to the use of the website and the services offered by Snaau, shall first be resolved amicably through a mediation process between the parties. To this end, the user and Snaau undertake to make every reasonable effort to achieve a satisfactory solution, in good faith and based on the principles of equity, within a prudent period from the formal notification of the dispute. The mediation may be conducted with face or face to face, as appropriate and as agreed by the parties.
If the dispute cannot be resolved through mediation, the parties agree to have been put under the exclusive jurisdiction of the competent courts of the Republic of Colombia, expressly renouncing any other court that could have been competent to them as a result of their present or future address. The above means without prejudice to Snaau's right to have recourse to the administrative or judicial authorities competent to uphold his or her interests as necessary.
17. Applicable LEGISLATION
Those terms and conditions shall be governed and interpreted in accordance with the laws of the Republic of Colombia. Any dispute concerning these terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Colombia. That applied unless a binding arbitration had been agreed in the appropriate Section.
18. FINAL PROVISIONS
The use of our website and the purchase of our products are conditioned to acceptance and compliance with all established terms and conditions. That authorization to use our services does not extend to those jurisdictions where these provisions are not respected or applied.
Our commitment to compliance with these terms is strictly governed by applicable laws and legal processes. It's important to note that these terms do not restrict our ability to meet legal or governmental requirements, including but not limited to those related to law enforcement and using our website. The information provided or compiled with respect to its use of the website and the purchase of our products will be subject to these requirements.
If any provision of these terms and conditions are declared invalid, illegal or inapplicable by any competent court or authority, that decision shall have no effect on the validity or applicability of the remaining provisions. The non-compliance with or delay with any of these conditions by us at any time will not constitute a waiver of our rights to apply that or any other provision in the future.
We reserve all rights that have been expressly granted in this document, while maintaining at all times the protection and respect for our intellectual property rights and prerogatives.
19. CONTACT INFORMATION
If you have any questions or questions about these conditions or about our products, contact us through our contact page or through the following contact information:
·+ 57 3158571256
·info@snaau.co
