Privacy policy
Last Updated: September 2025
Welcome to Snaau!
Snaau He values his privacy and his personal data protection. That privacy policy describes what information we gather from you, how we collect from you, how we use it, how we get your consent, how long we keep them in our databases and, if necessary, with whom we share them.
When you visit and register at the website and buy products, you accept the practices described in this privacy policy. Your use of our website and purchase of our products are also subject to our terms and conditions. In this privacy policy, the words "website" referred to Snaau's website, "we," "our" and "Snaau" referred to Snaau, and "user," "client" and "you," referred to you, Snaau's user and client.
That privacy policy can change from time to time. Your continued use of the website after we make changes will be considered as acceptance of these changes, so please review the policy regularly for updates.
That privacy policy has been and remains in conformity with all applicable national laws and regulations concerning privacy and protection of personal data, and especially with Act No. 1581 of 2012 (Civil Data Protection Act).
1. GENERAL INFORMATION
The personal data of users that are collected and treated through the website:
They shall be under the responsibility and responsibility of:
·Snaau.
·Email: info @ snaau.co
2. How we get his awareness
By using Snaau's website and performing any of the following actions, the user grants his or her free, prior, expressed and informed consent to have Snaau collect, store, process, use and share his or her personal information in accordance with his or her privacy policy and as established by Act 1581 of 2012 and his or her statutory decrees, especially Decree 1377 of 2013. That consent forms the legal basis for enabling Snaau to conduct the processing of his personal data. Activities involving clear and clear consent include but are not limited to:
·Visit and navigate the Snaau website.
·To register and open a user account on the website.
·Pursue products or services on the website.
·To complete any forms available on the website.
·Subscribe voluntarily to the newsletter or commercial communications.
·Communicate with Snaau through contact channels available on the website.
·Configure account security options, such as the activation of the second authentication factor by text message or authentication application.
·Enter, update or modify personal data within the user's profile.
·To expressly accept the terms and conditions of the website or this privacy policy.
The processing of personal data shall be performed only for the purposes information and authorized by the user, in accordance with the principles of legality, aim, liberty, veracity, transparency, security, confidentiality and restricted access and circulation established by Colombian law. The user may at any time exercise his or her rights as data holder, including rights of access, rectification, update, deletion and revocation of consent, through the means referred to in this policy.
3. DIRECTORATE INFORMATION TYPES
Snaau may collect and manage different categories of personal data directly supplied by the user or generated from the use of the website. The collection of these data takes place as soon as the user interacts with the platform by means of actions described above, such as account registration, navigation through the site, purchase, subscribing to communications or using security features. The following details are as follows:
3.1. Personal information. They include those data that allow individual users to be identified and that are voluntarily provided on forms or during the registration process, such as:
·Name
·Identification number
·Date of birth
·Mobile phone number
3.2. Account registration data. Collected at the time of creating an account at the website and necessary for user access and authentication management. They may include:
·Email address
·User name
·Incified Password
·Account Recovery Questions or Data
·Security and user preferences configuration
3.3. Data automatically collected by the website. Information with cookies, monitoring pixels and similar technologies and may include:
·IP address
·Type and version of the browser
·Operating system
·Timetable area and approximate geographical location
·EMEA language
·Website interactions (clicks, visited pages, stay time)
3.4. Payment data (processed by third parties). To complete a transaction, the user will have to enter payment information that will be directly processed by certified external payment service providers. These data may include:
·Name of the middleholder
·Type of card used (credit or debit)
·Last digits of card number (if visible)
·Billing address
·Code of authorisation of a transaction
Snaau does not store complete credit or debit card information and sensitive banking information. It only keeps limited records necessary for order management, purchase monitoring and anti-fraud monitoring.
3.5. Analytical and monitoring data. Snaau can collect data using web analysis tools and tracking systems with a view to improving user experience, evaluating site performance, analyzing browsing behaviour and optimizing contents. They may include:
·Frequency of visits
·Devices and browsers used
·Source or source of traffic
·Conversion of specific actions (such as registration or purchase)
3.6. Contact and communication data. Collected when the user communicates directly with Snaau through forms, email, or by subscribing to the newsletter. These data may include:
·Full name
·Email address
·Telephone number
·Content of message sent
·Communication and Subscription Settings
4. _
The personal data provided by users and customers through the website will be preserved for as long as necessary to deliver products, fulfill the legitimate aims described in this policy (Section 5) and / or until the user has been released from our newsletter, closed his or her user account or requested his or her data disposal. Snaau may retain personal data for a longer period of time as long as the user has given his or her consent to such treatment as long as his or her consent has been withdrawn. Moreover, Snaau may be obliged to retain personal data for a longer period as soon as necessary for the performance of a statutory obligation or by order of an authority. Once the storage period has passed, personal data shall be deleted. The right of access, the right of deletion, the right of rectification and the right of portability of data cannot therefore be valid after the end of the retention period
5. FURTHER FINAL DITES
Snaau collects, uses and treats users' personal data exclusively for legitimate purposes related to the functioning of the website, provision of services offered, management of commercial relations and improved user experience. The following are information about the specific treatment aims, organized by type of information collected:
5.1. Personal information. The personal data are treated with the aim of:
·To precisely identify users that create an account on the platform.
·To manage the contractual and commercial relationship with the user.
·issue payment vouchers, invoices or other necessary document related to purchase.
·To check the person's identity for safety and fraud prevention.
·Customize user's content and communications.
5.2. Registration details. The registration data are compiled and used to:
·Create and maintain the user account on the website.
·Extent user access to your account.
·To allow the management of the digital library where products are housed.
·Allow access recovery in case of password oblivion or security check.
·Apply optional settings as the second authentication factor.
5.3. Data automatically collected by the website. These data are treated with the aim of:
·To ensure the proper technical functioning of the website.
·To protect the site from unauthorized access, fraudulent activity or computer attacks.
·To adapt the site interface to the device and user preferences.
·To conduct technical compatibility analysis and continuous improvements to navigation.
·To carry out anti-fraud checks and security measures.
5.4. Payment data (processed by third parties). The payment-related data are treated by and used by outside payment service providers for the following purposes:
·Secure processing of transactions on the website.
·Check and validate payments made by users.
·To facilitate order management, including sending the digital code to the user's library and his or her email.
·Detect suspicious operations or fraud attempts.
·To allow the issue of bills or bills.
5.5. Analytical and monitoring data. These data are compiled with the aim of:
·To understand how users interact with the website and its functionality.
·To identify patterns of use and conduct to improve user experience.
·To evaluate the performance of promotional campaigns or commercial content.
·Optimize site design, structure and navigability.
·To make decisions based on real metric for the development of new services.
5.6. Contact and communications data. The contact details are used for:
·To answer requests, questions or claims sent by users.
·Provide technical support or assistance related to the use of the platform.
·Send purchase confirmations, order updates or security alerts.
·To manage subscribing to the newsletter and sending promotional content (as authorized by the user).
·Communicate relevant changes to the service platform, policies or conditions.
6. HOW TO share information
The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that have been previously authorized by the user, client or personal data holder. We share information from users and customers only and exclusively as described below.
6.1. third party service providers. We use third party services to perform some functions on our website. Some of these functions and services include: website accommodation, payment processing and data analysis.
Those services and tools from third parties may have access to the personal information necessary to carry out their functions but cannot use that information for other purposes. The information shared with these third party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
6.2. News and Communications Bulletin by Email: When you sign up as a user, place an order and sign up to our newsletter, you allow Snaau to send you marketing communications and other relevant information by email. To facilitate this process, your name and email address can be shared with massive third party mail services. You can get your leave at any time using the discount option that appears at the bottom of all the emails we have sent you or sending your leave request through our contact email.
6.3. Company transfers. If Snaau believes, merged or acquired by another entity, his information will most likely be transferred. Snaau send an email or place an outstanding notice on our website before your information becomes subject to another privacy policy.
6.4. Protection Snaau and other. We distribute personal information if we believe that it's appropriate to enforce the law, enforce or enforce our terms and conditions and other agreements, or protect the rights, property or security of Snaauour users or others. That includes information exchange with other companies and organisations for fraud protection and credit risk reduction.
6.5. with his consent. Apart from what stated above, you will get a notice as soon as information that you personally identify can go to third parties and have an opportunity to choose to avoid sharing information.
7. PROTECTION OF their DATA
We only give access to your personal information to those people or services that have a legitimate need to get to know them and in accordance with our privacy policy. We adhere to industry's recognised safety standards to protect your personal information both during transmission and at storage. It is important, however, to note that no method of transmission through the Internet or electronic storage is infallible and 100% secure. Therefore, while we at Snaau strive to apply commercially feasible data protection methods, we cannot guarantee the complete security of your personal information. We undertake to avoid selling, distributing or transferring your personal information to an unauthorized third party, unless we have his explicit consent or the law forces us to do so.
8. DATA VIOLATION NOTIFICATIONS
If users' personal data are exposed to a security threat and thus have access to them by unauthorized persons, Snaau undertakes to report to interested users in a timely manner. That notification shall be made using the means of contact that the user has provided while using our platform. To prevent misconduct, we will do our best to secure your information and to conduct any incident that may have caused information to be exposed to unauthorized personnel.
9. International Data TRANSFER
Snaau can transfer users' personal data from their countries of origin as a result of the use of accommodation, storage and processing services by third parties operating with servers located in different countries. These transfers are necessary to ensure the continuous operation of the website and to provide an efficient user experience. Although Snaau has its headquarters in Colombia, the technological infrastructure used may involve data storage or processing in jurisdictions with data protection laws that differ from those of Colombia.
Snaau undertakes to ensure that all international personal data transfers comply with applicable data protection rules, including appropriate security measures to safeguard users' information. That includes, inter alia, applying standard contractual clauses, evaluating the adequacy of data protection in the recipient country and complying with privacy standards applicable to third party services.
By using the website and buying our products, users consent to the transfer, storage and processing of their data to servers outside their country of residence, recognizing that these transfers are necessary for the operation of the website. Snaau undertakes to take all reasonable measures to protect the integrity and security of personal data during such international transfers.
10. RIGHTS
The users, as holders of personal data treated by Snaau, have the rights recognized by Colombian regulations with respect to personal data protection. Those rights are as follows:
·Know, update and rectify your personal data with respect to Snaau as controller.
·To request proof of authorisation to process your data, except where expressly exempted as a requirement for processing.
·Be informed by Snaau, at his request, about how his personal data have been used.
·To report to the Superintendent of Industry and Commerce (SIC) complaints about violations of personal data protection regulations.
·Revocate authorization and / or request the deletion of your personal data if constitutional and legal principles, rights and guarantees are not respected.
·Free access to your personal data for processing.
The procedure for exercising these rights is to send a formal request through contact channels arranged by Snaau, clearly indicating the right to exercise and providing information necessary to identify the applicant and information about which the right is exercised. Once the request has been received, Snaau will give an answer within the time limits established by Colombian law:
·For applications for consultation, a response shall be issued within 10 (10) working days from the date of receipt of the request.
·For applications for demand or correction, update or deletion of data, the maximum response term shall be 15 (15) working days from the day following the date of receipt of the request.
If the user considers that Snaau has failed to fulfil his or her obligations under data protection regulations, he or she may file a complaint with the Section 3, data protection authority in Colombia, through its official channels.
11. Protection of child pornography
We have met the requirements of national data protection regulations with respect to the protection of personal data of children. We do not collect information from children under the age of 13 (minimum age allowed to collect and prosecute information without the consent of parents or legal guardians). If we are aware that a person under 13 has been providing us with personal information, we will take the necessary measures to remove that information.
12. THIRD
Except as otherwise expressly included in this privacy policy, this document addresses only the use and dissemination of information that Snaau He's picking up from you. If you reveal your information to third parties, be they other users or providers Snaaudifferent standards can be applied to your use or disclosure of information that you reveal to them. Snaau does not control third party privacy policies and you are subject to third party privacy policies as appropriate. Snaau you are not responsible for the privacy or security practices of other websites online, or even those with a link to or from our website. Please check the privacy policies of third-party websites or services that are accessed through Snaau's website.
13. CHANGES IN PRIVACITY POLICY
We reserve our right to change our privacy policy at any time. The changes will be reported to our users or customers and published on the website. The continued use of our website after these changes will mean their acceptance.
14. CONTACT INFORMATION
If you have any questions or questions about this privacy policy and the processing and security of your data, contact us through our contact page or through the contact information shown following:
·+ 57 3158571256
·info@snaau.co
