Play Station Plus Colombia

How to trade your PlayStation code?

To trade your PlayStation card or code is very simple. Below we show you how to do this from the PlayStation Store and from your console. Also you will find solutions to the most common problems during the process. 

Steps to exchange your code

) From the PlayStation Store app

  1. Enter PlayStation Store from your app.

  2. At the top bar, close to the drop-down menu, select "Switch code."

  3. Copy the code you received by email and stick it to the appropriate field.

  4. Confirm an exchange.

) From your console

  1. Open the PlayStation Store from the main menu.

  2. Find the "Rewrite code" option.

  3. That code we sent you.

  4. Accept to complete the activation.

If the code is valid, your balance or subscription will be automatically credited to your account.

▪ Possible problems with changing your code

1. That's a good idea.

PlayStation can temporarily block the exchange if you enter many code in a row.
👉 solution: Wait a few hours and try again. That's normal.

2. Code already exchanged

That message indicates that the code was used earlier.
👉 solution: Communicate with him Official PlayStation Support and sends tests (catches, system confirmation). 

3. Invalid code

It can appear by an internal bug of the PlayStation system.
👉 Recommended solution:

4. The code doesn't match your country (wrong region)

Your PlayStation account should be registered in the exact country where the card corresponds:

  • If the card's from ColombiaYour account should be Colombia.

  • If the card's from Estados UnidosYour account should be from America.

👉 solution: Check your account region here:
https://id.sonyentertainmentnetwork.com/id/management_ca

No need to use VPN. Just make sure that account's set up in the right country.

Important information about taxes. 
On PlayStation gift cards, the tax isn't included. Depending on the country, it's normal that additional charges will be applied when buying games or services.


) General solutions

  •  Check status of PlayStation service
    Sometimes the problem isn't code but servers. You can check here: https://status.playstation.com/es-mx/

  • Wait a few hours and retry
    A lot of time mistakes get sorted by themselves.

  • First contact the official PlayStation support
    Following contact with the official Play Station support, save your chat, case number and screen capture. Then send that information to our Support chat (bottom right) to help you check your transaction.

  • For any additional doubt

    1. First contact PS support.

    2. Then write to us Support chat To help you solve or check your code.

Still have problems?
Can you contact us? support equipment by WhatsApp and attached the bug message and chat with Play Station. Our team will help you figure it out as soon as we can.