Microsoft 365 Family

How to trade your Microsoft 365 Family code?

Below you will find the steps to exchange your subscription, the most common problems and their solutions. Follow this process to properly activate your product.

How to exchange your code

To activate Microsoft 365 Family you have to login with your Microsoft account and exchange your key to the official page.

▪ From your computer (recommended)

  1. Enter Microsoft's official page

  2. login with your Microsoft account.

    • Important: your account should be registered at same region where the code corresponds.

  3. Write the code you received by email.

  4. Follow the instructions to activate your subscription.

  5. Once activated, you can download Word, Excel, PowerPoint and other services included in your plan.

After the exchange, your subscription will appear on your Microsoft panel:
👉 https://account.microsoft.com/services

∞ Common problems with changing your code

1. The code appears as invalid

It may be due to:

  • Temporary bug of the platform

  • Questions with servers

  • A bad copied space or character

👉 solution:

2. The code belongs to another region

If your Microsoft account is in a region other than code country, you will be unable to activate it.

👉 solution:

  • Check your account country here:
    https://account.microsoft.com/profile

  • If your configured country doesn't coincide with the code region, update the region or use an account that corresponds to the right country.

3. Can't trade because you have outstanding payments

If you have a debt or billing problem, Microsoft blocks the exchange of new subscriptions.

👉 solution:

  • Go to your billing history here

  • Cancel any outstanding amount.

  • Once solved, try the exchange again.

4. Subscription doesn't appear after interviewing

That can happen as soon as the page's late to update.

👉 solution:

  • Check your service panel

  • Just shut up and get back in.

  • Wait a few minutes (delays are normal)

) General solutions

First contact official Microsoft
Keep the case number, chat capture and any vouchers.

After talking to Microsoft, send us information
Share the history of operations, purchases and catches of the support at our Support chat (bottom right) to help you check your code.

Still have problems?
Can you contact us? support equipment by WhatsApp and attached the bug message and chat with Microsoft. Our team will help you figure it out as soon as possible.